REFUND POLICY
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Last Updated: June 2026 At Lumivass, we want our customers to have a positive shopping experience. This Refund Policy explains your rights and the process for returns, cancellations, and refunds. Website: quickbooksplus.shop
1. Returns Period We offer a 14-day return period in accordance with applicable UK consumer protection laws. Customers may request a return within 14 days of receiving their order. To start a return, please contact us: Email: rysavkavlastimil@hotmail.com
2. Return Conditions To be eligible for a return: The item must be unused and in its original condition. The item must include original packaging where applicable. Proof of purchase may be required. Items returned in a condition that does not meet these requirements may not qualify for a refund
. 3. Return Shipping We provide free return shipping for eligible returns. Please contact us before returning any item so we can provide the appropriate return instructions.
4. Refund Process Once we receive your returned item, it will be inspected. If your return is approved, your refund will be processed within 5–7 business days after the returned goods have been received and inspected. Refunds will be issued to the original payment method used for the purchase
. 5. Damaged or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with details of the issue. We will review your request and provide an appropriate solution in accordance with applicable consumer rights
. 6. Order Cancellation Under the Consumer Contracts Regulations 2013, UK customers generally have the right to cancel an order within 14 days of receiving the goods. To request cancellation, please contact us before returning the product.
7. Non-Returnable Items Certain products may not be eligible for return where exceptions apply under UK consumer law. 8. Contact Information HIGHLAND BUILD LTD trading as Lumivass 2N Drayson Mews London W8 4LY United Kingdom Email: rysavkavlastimil@hotmail.com
